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FREQUENTY ASKED QUESTIONS

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-How much notice do you require for an order?

-Where in the UK can you deliver?

-If I order today will it arrive tomorrow?

-How do you ensure that it arrives safely?

-What if the recipient is out when you try to deliver the cake?

-Do you cater for vegetarians?

-Is it possible for me to track my package to ensure that the recipient receives it?

-How can I pay as I do not have a credit card?

-What to do if someone has an allergy?

-What are your terms and conditions?


Answers

How much notice do you require for an order?

Ideally we would like at least 3 full working days notice (1 day to prepare the cake. 1 day to dispatch it and 1 day for delivery). We offer a 48 hour order notice -  Please ring us on 0121 554 2039 with any queries.

 

Where in the UK can you deliver?

We can deliver to any address within the UK for all Iced Birthday Cakes, Eggless Vegetarian Cakes and Muffins etc. All Fresh cream items please see the maps on the order form. This covers most of the UK. If you have any concerns or questions about delivery please contact us.

 

If I order today will it arrive tomorrow?

Please contact us on 0121 554 2039 to check as all orders are freshly made for our customers. We offer a 48-hour service but can provide a next day service depending on the area.

 

How do you ensure that it arrives safely?

All cakes are packed in corrugated boxes with shredded paper for protection. All Fresh cream cakes are delivered refrigerated and handled with care They are packed securely and tightly to eliminate movement within the box while its in transit and are carefully labelled perishable and fragile.  If you happen to have any problems with your order please contact us straight away.

 

What if the recipient is out when you try to deliver the cake?

If you are unable to take receipt of your cakes. Please give an alternative address for delivery when ordering. The cakes will be returned to our bakery if this does not happen.

 

Do you cater for vegetarians?

All our products are available in Eggless Vegetarian format.

 

Is it possible for me to track my package to ensure that the recipient receives it?

Yes all cakes have tracking numbers and can be tracked by phone or Internet (UK orders only). If you would like to track your item please let us know as we will give you all the appropriate details. This service is available after 2pm on the day of delivery.

 

How can I pay as I do not have a credit card?

You can pay by cheque - we will need to receive your cheque at least 10 working days before the order is required to ensure that it clears before we dispatch it. We can also take payment by postal orders. No orders will be dispatched till payment has cleared.
 

What to do if the recipient has a nut allergy?

We do not recommend any of our products if the recipient has a severe nut allergy. All of our products are prepared in the same area, even if the cake has no nuts in it there may be a trace.
 

Terms and Conditions

We pride ourselves in giving an excellent product and delivery service, and promise a fair adjudication should we fall short or our policy.

Please note: Cancellations must be made prior to dispatch, replacement, refund or late delivery is subject to return to dispatcher for inspection and confirmation.

Full Terms and Conditions

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